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Collision Center Manager

Company Name:
Arca24.com
Salary period: Annual
POSITION PURPOSE:
The General Manager (GM) is responsible for the overall leadership and management of an ABRA collision repair center. The incumbent directs and leads the admin and production teams to ensure that sales, operational, financial and customer satisfaction metrics are achieved by strict adherence to ABRA's Operational Excellence processes.
KEY CONTRIBUTIONS:
1. Sales Leadership: Sets an example for admin staff by correct and consistent use of ABRA's sales process. Monitors and provides coaching and recognition to office staff on their execution of the sales process.
2. WIP Management: Continually monitors work-in-process and vehicles due in to maintain WIP count between 80-100% of target. Load balances when WIP is over 100%. Advises market leadership when WIP target needs adjustment. Uses Call Center software effectively.
3. DRP Compliance: Ensures that staff is adhering to appropriate procedures for DRP compliance and that all staff complete online exams within corporate requirements. Works in partnership with internal audit team and utilizes Nugen software effectively. Communicates effectively with insurance partners and responds expediently to any requests. Keeps market leadership advised on any issues/concerns.
4. Team Engagement & Problem-Solving: Effectively leads morning scoreboard and admin meetings and instills a sense of urgency. Engages employees in effective problem solving. Ensures that scoreboard and sublet board are used effectively and consistently and add value.
5. Vehicle Repair/Quality Control: Responsible for all repairs being completed right the first time, in adherence with ABRA's quality standards. Ensures that a thorough pre-op process is followed and that parts procurement runs efficiently. Consistently performs thorough QC checks before vehicle is painted, after paint, and before delivery. Ensures that trained back-ups are in place for QC.
6. Customer Communication & Vehicle Delivery: Monitors staff to validate that customer calls are made as required and that files are kept up to date throughout the repair process. Models a sense of urgency in getting vehicles delivered as soon as completed.
7. Leadership of Organized Workplace: Ensures all employees are following ABRA's safety and environmental requirements, and that required safety inspections and meetings are taking place. Holds self and others accountable for maintaining an organized workplace.
8. Team Leadership: Recruits and retains talented employees. Provides leadership, coaching, recognition and accountability that result in center staff being high performers in a team environment. Ensures that all employees have the required training for their position.
9. Center Administration: Follows all corporate & market policies and procedures including accounting, purchasing, HR/payroll, IT, and marketing. Leads or assists in preparing an accurate annual budget for the center and monitors achievement.
Requirements POSITION REQUIREMENTS:
ΓΆΒ ΒΆ Thorough knowledge of collision repair processes gained through a minimum of eight years of hands-on industry experience.
ΓΆΒ ΒΆ Ability and willingness to work in a structured, multi-unit environment and adhere to standard operating procedures and processes.
ΓΆΒ ΒΆ Strong analytical and coordination capabilities; capable of effectively prioritizing and multi-tasking
ΓΆΒ ΒΆ Computer literate.
ΓΆΒ ΒΆ Highly-effective leadership skills, including above-average communication skills.
ΓΆΒ ΒΆ Demonstrated commitment to continued learning by ongoing participation in I-CAR ProLevel training and other ABRA/industry-required training

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